Cancellation & Modification Policy

timer ⏳ Cancellation & Modification Timeframe

• All requests must be submitted before the order enters production, fulfillment, or shipping.
• Once an order has begun processing or has been shipped, it cannot be canceled, modified, or changed under any circumstances.

contact_support 📩 How to Request a Cancellation or Modification

To request a cancellation or change, please contact our customer support team as soon as possible and provide:

• Your order number
• The specific details of the cancellation or modification request

Our team will review your request and confirm whether your order is still eligible based on its current processing status.

local_shipping 🚚 Orders That Have Already Shipped

Once an order has been processed, packed, or shipped:

• It can no longer be canceled, modified, or rerouted
• Changes to shipping address, recipient name, or product details are not possible
• You must wait for delivery and then follow our Return Policy if you wish to return or exchange the item

payments 💵 Fees & Refunds

Free Cancellations

Cancellation requests submitted within 12 hours of purchase are free of charge and eligible for a full refund.

After Processing (Before Shipment)

If your order has entered processing but has not yet shipped, a restocking or handling fee may apply to cover operational costs.

After Shipment

Shipping fees are non-refundable once the order has shipped, except in cases where the item is defective or incorrect.

Approved refunds are issued to the original payment method within 10 business days after approval.

sync 🔄 Modification Scenarios

Shipping Address Changes

Address updates are allowed only within 12 hours of placing the order. After this period, address changes are not possible. Please double-check your shipping details before completing checkout.

Item Changes (Size, Color, Style)

Item changes are permitted only within the 12-hour window. Afterward, the recommended option is to cancel the order (if eligible) and place a new one with the correct details.

help_outline 🤝 Contact Us