Frequently Asked Questions
Shopping
How do I find products?
Use the search bar at the top of the page or browse our fashion categories to find exactly what you're looking for.
Can I save items for later?
Yes, click the "Heart" icon on any product page to add it to your wishlist. You can view your saved items from your account dashboard.
Payment & Checkout
What payment methods do you accept?
We securely accept payments via PayPal, ensuring your transaction is protected and encrypted.
Is my payment information secure?
Absolutely. Our checkout is protected by 256-bit SSL encryption and handled through PayPal's secure infrastructure.
Shipping
Do you ship internationally?
Currently, My Trendy Closet ships only within the contiguous United States (48 states). We hope to expand in the future.
When will I receive tracking information?
Tracking information will be emailed to you as soon as your order ships, typically within 1-5 business days (handling time).
Returns & Exchanges
What is your return window?
Most items can be returned within 30 days of delivery, provided they are unused, unworn, and in original packaging.
How do I start a return?
Please email our support team at [email protected] to initiate a return. We will provide detailed instructions and a Return Authorization.
Refunds
How long does a refund take?
Once we receive and inspect your return, approved refunds are processed within 10 business days back to your original payment method (PayPal).